I hope you’ll love your order. If you change your mind about a non-personalised item, you can cancel your order within 14 days of receiving it. Please email hello@louisethompson.co.uk with your order number to let me know. You then have a further 14 days to return the item. I’ll refund the item and the standard delivery charge once it’s returned. You’ll need to pay the return postage.

Personalised or custom-made items, including personalised stationery, can’t be returned simply because you’ve changed your mind. This doesn’t affect your rights if an item is faulty, damaged or not as described. Please email me with your order number and details of the problem, and I’ll put it right.

Your statutory consumer rights are not affected by this policy.