Privacy Policy — LouiseThompsonStudio

Last updated: October 2025

1. Who we are

I’m Louise Thompson, a freelance artist based in Chelmsford, UK.
My website, www.louisethompson.co.uk, showcases and sells my artwork, offers commissions, and shares updates about my creative work.
You can contact me at hello@louisethompson.co.uk.

2. The personal information I collect

I may collect:

  • Contact details — your name, email address and message when you get in touch via my contact form.

  • Newsletter information — your email address if you subscribe to updates.

  • Website usage data — collected through cookies and analytics tools such as Google Analytics.

  • Order details (future) — if you make a purchase, basic billing and delivery details will be collected and processed securely.

3. How I use your information

I use your information to:

  • Reply to enquiries and commission requests.

  • Send newsletters or updates (only if you’ve opted in).

  • Improve the website’s performance and understand visitor behaviour.

  • Process orders or payments (if online sales are enabled).

4. Legal bases for processing

I process your data under the following legal bases:

  • Consent — for newsletters and optional cookies.

  • Contract — to respond to enquiries or complete sales and commissions.

  • Legitimate interests — for basic website analytics and security.

5. Sharing your data

I only share information with trusted service providers when necessary:

  • Squarespace (website hosting and analytics).

  • Google Analytics (website usage statistics).

  • Email marketing provider (for newsletter sign-ups).
    If I add online payments, this will include a secure processor such as PayPal or Stripe.
    All these providers comply with UK GDPR or equivalent safeguards.

6. How long I keep data

  • Contact form messages: kept for up to 12 months.

  • Newsletter subscribers: until you unsubscribe.

  • Purchase records (future): up to 6 years for tax and accounting purposes.

7. Your rights

You have the right to:

  • Access, correct or delete your personal data.

  • Withdraw consent at any time (for newsletters or cookies).

  • Object to or restrict processing.

  • Complain to the Information Commissioner’s Office (ICO) if you’re unhappy: ico.org.uk.

To exercise these rights, email hello@louisethompson.co.uk.

8. Cookies and tracking

This website uses essential cookies to make it work, and optional analytics cookies to understand how visitors use the site.
You’ll see a banner when you first visit that lets you accept or reject non-essential cookies.
See the Cookie Policy for details.

9. Security

Your information is stored securely through Squarespace’s encrypted systems. I take reasonable steps to protect it and do not sell or rent personal data.

10. Changes to this policy

I may update this policy occasionally. Any significant changes will appear on this page with a new “last updated” date.